Just got off the phone with one Claire S. McGill who is Genesco Corporation's Media Contact. First, she promised to mail out their company Press Release to me immediately, and it is extremely light on content and substance considering teh severity of the situation. More importantly, she FLAT OUT REFUSED to answer a straight forward question that I put to her:
"Are your cash registers used at stores such as Journey PRE-PROGRAMMED before being shipped to the stores?" I asked this question three times, and three times she said she would not answer, had NO COMMENT. Seems a fairly straight forward question that goes to the HEART of the reciept that was printed out with a RACIAL SLUR! You see, it has been alleged that the Racial Slur was one of several choices pre-programmed into the machine. If that statement is true, simply terminating an employee stupid enough to select the racial slur to identify the customer is not really the issue.
IN BREAKING NEWS UPDATE...This story is being picked up Nationally by ABC!
"Are your cash registers used at stores such as Journey PRE-PROGRAMMED before being shipped to the stores?" I asked this question three times, and three times she said she would not answer, had NO COMMENT. Seems a fairly straight forward question that goes to the HEART of the reciept that was printed out with a RACIAL SLUR! You see, it has been alleged that the Racial Slur was one of several choices pre-programmed into the machine. If that statement is true, simply terminating an employee stupid enough to select the racial slur to identify the customer is not really the issue.
IN BREAKING NEWS UPDATE...This story is being picked up Nationally by ABC!
Journeys store gave receipt to a Missouri man that read "dumb N-word."
241 Comments
It is therefore suggested that the Boycott of JOURNEYS be expanded to include ALL Genesco Brands:
http://www.journeys.com/
http://www.journeyskids.com/
http://www.shibyjourneys.com/
http://www.undergroundstation.com/
http://www.johnstonmurphy.com/
http://www.dockersshoes.com/
http://www.lids.com/
http://www.genesco.com/
Journey's Inadequate Corporate Statement:
CORPORATE STATEMENT
"While we are continuing to investigate this incident, it now appears that an employee in one of our stores entered highly inappropriate statements in a form used to process a merchandise return. Needless to say, such an act was not authorized by Journeys, and will not be tolerated. This employee has been terminated.
At Journeys, we pride ourselves on valuing and respecting every customer. We are shocked and sickened that a former associate could be responsible for an act so out of keeping with our culture and our values. We profoundly regret this incident."
Claire S. McCall
Director, Corporate Relations
Genesco Inc.
615.367.8283
615.367.8278 (facsimile)
cmccall@genesco.com
